3009 North Willow · Spokane, WA  99206 · (509) 893-0119 · becca_a1972@hotmail.com

To obtain a challenging entry level program or project position that capitalizes on the skills that I have acquired through my education, years of customer service experience, and leadership qualities while generating advancement opportunities upon demonstrated excellence.

ITT Technical Institute, Spokane, WA

      B.S. Technical Project Management - June 2005          G.P.A.: 3.81

      A.A.S. Computer Drafting and Design - March 2003      G.P.A.: 3.64

Project Management

• Participate in team projects including: problem solving, research, analysis, design, development, production, and oral presentations to illustrate a project or design concept
• Conduct inventory, prepare cost estimates, and generate profit & loss statements to observe what goals have been met, recognize areas that need improvement, and define new goals
• Develop documentation including: physical and web based user manuals, project charters, and work breakdown structures to convey pertinent information 

Leadership/Communication

• Five years experience managing two to fifteen employees in multiple environments
• Support team members by providing a positive work atmosphere to maintain high morale
• Evaluate individual and group performance to assess knowledge and experience, then deliver constructive criticism to generate improvement in all necessary areas

Computer Knowledge

• Basic skills utilizing Microsoft applications:  Project, Access, Word, Excel, PowerPoint, and Visio; Adobe PhotoShop and Illustrator
• Basic computer programming skills:  HTML, VBScript, and ASP
• General understanding of hubs, switches, firewalls, and routers

September-November 2005  Dorian Studio: Timestone Technician 

Spokane, WA

• Access, adjust, manipulate, resize, and amend files prior to print production using Timestone and Adobe PhotoShop software.
• Import, export and rip files for digital imaging while following strict quality control guidelines and meeting deadlines.

July 2005 – Contract Work  Laura Burrill:  Fence Installation      

Spokane, WA

• Conduct project research, planning, material procurement, coordinate material delivery and auger rental within given budget and deadline.
• Complete installation of 6’ x 72’ vinyl fence in 4 days utilizing basic tools and an auger.

April 2000 – August 2002  Liquidation World:  Merchandiser  

Spokane, WA

• Accomplish merchandise pricing, placement, signage, and resets within a given deadline utilizing documentation, product trends, pallet jacks, hand trucks, and pricing guns.
• Provide assistance with tinting and mixing paint, furniture sales, cashiering, receiving, and inventory.
• Assisted project manager with out of town merchandise acquisitions. 

October 1999 –April 2000  Pizza Pipeline:  Inside Help 

Spokane, WA

• Provide customer service, utilize a multi-line phone system, data entry, prepare food orders, route deliveries, and complete daily prep work.
• Perform fill in for management shifts as requested for vacations and illness. 

July 1997 – August 1999  US Marine/Bayliner:  Expeditor  

Arlington, WA

• Order, kit, and deliver assembly hardware for seven woodshop production lines based on bill of materials and plant build schedule while meeting quality assurance guidelines.
• Replenish production supplies and chemicals daily, research special supply requests as needed, conduct monthly inventory, and complete documentation. 
• Assist with engineering change orders, tool repair issues, and various shop projects.  

September 1996 – July 1997  Jerry's Appliance:  Receptionist 

Everett, WA

• Provide customer service with sales and repair, schedule service calls, route technicians, and complete basic daily bookkeeping.
• Conduct research for parts utilizing parts catalogs and order parts from multiple vendors for internal and external service calls and inventory replenishment.
• Facilitate relationships with property managers, renters, vendors, service technicians, and customers. 

February 1993 – August 1996  Pizza Pipeline:  Store Manager

Spokane, WA

• Responsible for overall operations of establishment including inventory control, vendor management, staff acquisition and training, scheduling, directing payroll operations, money handling, equipment maintenance, and problem solving.
• Maintain standards for personnel performance, customer service, advertising, safety, and cleanliness.